Go to “Manage my events”.Go to “Finance”.Click “Invoices”Select an invoice number. Click the event name.Optional: Select File Type and choose 'Export to CSV', 'Export to Excel', or 'Export to Text' to export an itemized invoice for your records. Review your invoices to see a list of all orders and associated Eventbrite fees, any refunds you've processed, and any charges or credits applied to your Eventbrite account. If you refund that order during the month of November, the service fee for that order will be added as a credit on your December 1st invoice. For example, if an order is placed in October, the service fee for that order will show on your November 1st invoice. If you issue a refund after you've received your invoice, you'll see a credit for the refund amount added to your next invoice. Instead, PayPal or will charge you for their fees separately. Eventbrite invoices do not include any payment processing fees. You'll only be invoiced once you've reached more than $5.00 total in Eventbrite service fees. When the attendee uses the credit, the funds will be applied to the new event's payout. If there are no payouts for any of your events by the end of the month, the credit will be invoiced to your account. If the event doesn't have enough remaining funds to cover the amount of the credit, it’ll be deducted from your next available payout. If Eventbrite loses the chargeback, you’ll get an invoice for the disputed amount.You issued a refund as a credit after your payout was processed - When a credit is issued instead of a refund, the amount of the credit is automatically deducted from the event balance. Eventbrite manages chargebacks for you to help save you money. To collect the service fee, Eventbrite will send you an invoice.You received a chargeback - Chargebacks happen when a cardholder disputes a charge with their bank. You used PayPal or to process payments for ticket sales - When you use a third party payment processor to take payments, the total amount paid by the attendee (including the Eventbrite service fee) is sent to your PayPal or account.
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